FAQs

WHERE CAN I EXPERIENCE A BA RUG OR ART BEFORE PURCHASING?

Currently, we have chosen select rugs to display in venues in Amsterdam, Athens, and Cairo, so drop us a line to get informed: info@ba-atelier.com. Permanent display spaces around Europe, the UK and the Middle East will be posted soon on this site. Join our newsletter and follow @baatelier_ for invites to upcoming exhibitions and other news.

I AM FINDING IT HARD TO CHOOSE A RUG FOR FLOOR USE OR AS WALL HANGING (TAPESTRY)

Wherever you are in the world, we may arrange a commitment free, online meeting with the designer, Salma Barakat. A personal, live consultation may help you decide on a selection that best suits your aesthetic, space and budget. Drop a line: info@ba-atelier.com

DO YOU OFFER CUSTOM DESIGNS AND COLOURS?

If you are a boutique hotel or exhibition space, please email to discuss further: info@ba-atelier.com. Currently, Ba does not generally custom-make for individual or non-business customers, as each production prototype takes time to develop at local Egyptian artisan level. Sign up to the newsletter (in footer) to be updated when this changes.

CAN I CHANGE MY ORDER?

Please email info@ba-atelier.com if you feel you made a mistake or forgot to add something to cart.

WHAT IF I LIKE AN ITEM THAT IS SOLD OUT?

Ba designs are limited edition, meaning only up to 8 pieces of each design may be produced. However, there are times when the 8 limit has not been reached for the handmade rugs or collage prints, so more may be produced on request. Original collage art cannot be replicated. Please do get in touch with the item you are after: info@ba-atelier.com

WHEN WILL MY ORDER BE SHIPPED?

All pieces can be shipped within 3-5 business days of the order being placed. There is also the option for immediate pick-up of select rugs in Amsterdam, Athens or Cairo.

DO YOU OFFER FREE RETURNS IF I CHANGE MY MIND?

Currently, all return costs outside the Netherlands are covered by customers. However, for Europe, UK and Switzerland, exceptions may occasionally be made, please email info@ba-atelier.com